PulseLake Simulations
Support
Get help with PulseLake Simulations, your account, reports, or billing.
Contact us
Email hello@pulselake.co. Include the study or job ID, the approximate time of the issue, what you expected, and what happened. Please do not email passwords, API keys, authentication codes, or full payment-card details.
Account and sign-in
If a connector cannot sign in, first try opening the PulseLake Simulations workspace in your browser and signing in there. If the issue continues, send us the connector name and the error text, with secrets removed.
Studies and reports
For a stalled or failed study, open your study history to check its current status before starting another run. When contacting support, include the job ID so we can investigate the run and its credit reservation. For a report problem, include the report title and which section is affected.
Credits, purchases, and invoices
Sign in to the PulseLake Simulations workspace to view your balance, usage, and available billing actions. For a disputed charge, email us the relevant job ID or Stripe receipt reference. Do not send card details.
Privacy requests
For access, correction, or deletion questions, email hello@pulselake.co from the address associated with your account. We may need to verify your identity before acting on a request.